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Company Policy's

 

Privacy Statement

The SPEEDSHOPSTORE.COM does not capture and/or store any personal information about individuals or business who access this website. The personal information you give us is used strictly to process your purchase, we do not pass any of the personal data that you provide to us or to any outside organization and/or individuals.

Speedshopstore.com's Payment Card Industry PCI

Speedshopstore.com's Payment Card Industry (PCI) is based on the standards identified by the Data Security Standards (DSS). We review and test our online security measures regularly, as does our hosting network.

These measures include:

Authentication -
We subscribe to an advanced fraud detection system which is a set of transaction filters and IP tools designed to protect our customers and prevent fraudulent usage of their personal information.

Encryption -
All data input during a user's session is encrypted during transmission sessions are logged out after 15 minutes of inactivity.

Vulnerability testing -
We maintain anti-virus software and firewalls and our hosting provider regularly performs testing on our sites perimeter.

Monitoring -
Our hosting network monitors for security events 24/7/365 and responds immediately to any perceived threat.

Auditing -
Our audit plan includes a quarterly review of our control measures. We submit to an annual certification by our hosting network of our perimeter protections. We are also partnered with Trustwave™ to constantly monitor our PCI compliance.

Web Browsing "Cookies" -
A cookie is a piece of data stored on the users computer hard drive that contains information about the user.

Speedshopstore.com's site is capable of using the cookies on a user's computer to identify the user. Cookies are used only for storing temporary information, for example, the user will only have to log in once while on speedshopstore.com's site. Once the user closes the browsers, the cookie created while browsing the speedshopstore.com terminates. If a user rejects the cookies by having the function turned off in the browser setting the user can still use the speedshopstore.com's site. In this case, though usability of the site may be limited.

Log Files

Speedshopstore.com has a dedicated IP and uses Internet Protocol (IP) addresses to administer the site, track page views and click through activity and gathers broad information for internal use. IP addresses are not linked to personally identifiable information to ensure audit controls are enforced speedshopstore.com will log and track the user ID while on our site.

Certifications

We are recognized with the following organizations:

 

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Shipping:

- Orders are shipped using UPS and you can choose your method of delivery which will determine the shipping cost and length of delivery time.

-You will Receive an email confirmation and a tracking number for your shipment.

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Refund/ Return Policy:

- All returns must be made within 30 days from purchase date and must be accompanied by a copy of the original invoice.

- All returns must be approved prior to return and assigned an RGA number, which must be printed on the invoice and clearly labeled on the outside of the return shipment box.

- Any returns and cancellations are subject to a 20% restocking fee and must be approved before return is made.

-All cancellation's are subject to a 20% restocking fee . And furthermore if the order has been shipped at the time of cancellation, the customer is required to follow the previous mentioned steps for a return.

- Used parts can be returned for exchange ONLY, and will be accepted only if it was defective and cannot be modified or disfigured in any way.

-Shipping charges for all returns are always the responsability of the customer, and are not refundable.

- Claims for shortage or damage must be filed within 5 days upon receipts of merchandise.


International Ordering
SPEEDSHOPSTORE.COM ships to just about everywhere in the world.

To continue to serve our international customers, SPEEDSHOPSTORE.COM thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions about the status of an international order please e-mail support@speedshopstore.com We do not supply customs tax/duty information. Please contact you local customs office to find out what laws are applicable in your country.
SPEEDSHOPSTORE.COM includes customs forms for all international shipments. We list the actual value of the order's contents by product type.

Payment Details
All Countries (exc. USA )
SPEEDSHOPSTORE accepts payment via Bank Wire. Please contact Customer Service for further instructions or to place an order.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.
Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
Invoices and charges are billed in US dollars. Your funding bank (Wire Transfers) will bill you with your home currency at the current exchange rate.

Refused Orders
Any International order on which the recipient refuses to pay duties or customs is a refused order. If the order is returned to SPEEDSHOPSTOE.COM, the customer is subject all applicable freight costs, restocking fees, brokerage fees and all customs and duties fees. We’re happy to answer any questions you have at order time. Email us and we’ll help you out. It is not our responsibility to varify shipping addresses prior to mailing the product out. Once we get the address from you via email, that is what we will use.

Shipping Time
International shipping times are hard to estimate due to variances ranging from the distance to be traveled to customs delays. Normal delivery time is 4-10 days after recieving payment. If an item is not instock, or needs to be ordered, we will adjust our ETA accordingly.

 

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